Privacy Policy
Who we are
Babyccino Long Day Care Centre is operated by DM Christ Centered Co. Pty Ltd (ABN 86 672 475 571), an early education and care service at 7 Crawford Road, Brighton-Le-Sands NSW 2216. In this policy, “we”, “us” and “our” mean DM Christ Centered Co. Pty Ltd trading as Babyccino Long Day Care Centre.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect through our website, our advertising and our enquiry forms, why we collect it, who it is shared with, and how you can access or correct it.
What we collect, and when
When you make an enquiry
If you complete an enquiry form on Facebook or Instagram, or contact us through our website or by phone, we collect:
What | Why we need it |
|---|---|
Your name | So we can address you properly when we reply. |
Your phone number and email address | To answer your enquiry and arrange a tour. |
Your preferred contact method | So we contact you the way you asked to be contacted. |
Your child’s first name and age | To tell you whether we have a place in the right room. |
Your planned start date | To check availability for that period. |
We ask for your child’s first name and age only. We do not ask for a date of birth, an address, or any health or medical information at the enquiry stage.
When you book a tour
Tour bookings are made through Calendly. Calendly collects your name, email address and the time you choose, and places the appointment in our centre calendar.
When you enrol
Enrolment involves considerably more information than an enquiry — including your child’s date of birth, health and medical details, immunisation records, emergency contacts, and court orders where they apply. That information is collected under the Education and Care Services National Law and Regulations and is held separately from anything described above.
When you visit our website
Our website uses cookies and similar technologies to understand how people find and use it. These record things like the pages you visit and whether you arrived from an advertisement. They do not identify you by name to us. Specifically we use:
Google Analytics, to see which pages are read and which are not.
Google Ads, to see whether an advertisement led to an enquiry.
Meta Pixel (Facebook and Instagram), for the same purpose.
You can refuse or delete cookies in your browser settings. The site works without them; our reporting is simply less complete.
How we use your information
We use what you give us to:
answer your enquiry and arrange a tour;
tell you whether we have a place for your child, and follow up if you asked us to;
keep a record of enquiries so that nothing is missed and nobody is contacted twice;
understand which of our advertisements produce genuine enquiries, so we spend less on the ones that do not.
We do not sell your information, and we never will. We do not add you to a marketing list because you enquired. If we ever want to send you something you did not ask for, we will ask first.
Who else handles it
We use a small number of established services to run the centre’s enquiries and bookings. Each one only receives what it needs to do its job.
Service | What it handles |
|---|---|
Meta (Facebook, Instagram) | Enquiry forms completed on their platforms, and advertising measurement. |
Google (Analytics, Ads) | Website and advertising measurement. No enquiry details are sent to Google. |
Calendly | Tour bookings. |
Microsoft 365 | Our email and centre calendar. |
Twilio | Sends a text message to the centre’s directors when an enquiry arrives, so somebody responds quickly. |
Neon | The database holding our record of enquiries. Hosted in Sydney, Australia. |
Some of these providers are based overseas, or store information overseas, which means your information may be handled outside Australia. We only use providers that commit to protecting it to a standard consistent with the Australian Privacy Principles.
Photographs and video
We use photographs of the centre in our advertising and on our website. As a matter of policy, we do not publish images in which a child’s face is identifiable — our advertising uses the rooms, the yard, the garden, and children photographed from behind or at work with their faces not visible.
Photographs taken inside the centre for family communication, learning documentation or displays are a separate matter, handled through the permissions you give at enrolment. You can change those permissions at any time by telling us.
How long we keep it
We keep enquiry records for as long as they are useful for following up, and no longer than two years from your last contact with us, after which they are deleted. If you enrol, your records are kept for the period required by the Education and Care Services National Regulations.
Keeping it safe
Access to enquiry records is limited to the centre’s directors and manager, each with their own sign-in. Records are stored in an encrypted database in Sydney. Nobody outside the centre has access.
Getting to your information, or correcting it
You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete it. Email info@babyccinoldc.com.au or call the centre. We will respond within 30 days, and there is no charge.
If you are not happy with how we handled it
Tell us first — email info@babyccinoldc.com.au and we will look into it and reply within 30 days.
If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
Babyccino Long Day Care Centre
7 Crawford Road, Brighton-Le-Sands NSW 2216
info@babyccinoldc.com.au
(02) 9599 0999
Changes to this policy
If we change this policy we will update the date at the top. This version replaces any earlier one.
Draft prepared 9 September 2026 · not legal advice · have it read by your insurer or solicitor if you want it checked